Goldie is the guest line for your rental - one number that answers every call and text, day and night, from the house brief you wrote. Your cleaner and handyman get the real problems. Only a true emergency wakes you.
live by tonight · a line per property · the brief takes ten minutes
The desk is live +1 (587) 854‑3749 call or text - ask her anything a guest wouldEvery stay has a night like this. Here's how Goldie runs one - top to bottom, while you're asleep.
a sample night · your property gets its own briefhi! what's the wifi password? the one on the router isn't working
GoldieIt's the network called SeaGlass-Guest - password driftwood2024, all lowercase. The router sticker is the old network, sorry about that!
"We just got in - the lockbox won't open."
Goldie"You're at the right door - it's the black box on the porch rail. The code is 4172, and it sticks a little: press the latch up while you turn. I'll stay on the line till you're in."
hot tub isn't heating :( jets run but it's cold
GoldieSorry about that - that one needs the handyman, and I've got it in his queue. You'll hear back in the morning; the fireplace works if you want the cozy plan B tonight.
"The smoke alarm is going off and we smell something burning."
Goldie"Get everyone outside - if you see smoke or flame, call 911 first. Your host is waking up right now."
Try the desk
That's the same desk that ran the night above - same brief, same cottage. Call it from your browser, or ring the line from your own phone like a guest would. She only knows what's written down, and you'll hear her say so.
One tap, straight from your browser - no phone number, no signup.
Or from your phone, like a guest would - call or text +1 (587) 854-3749
You'll be talking to Goldie, an automated concierge. Your microphone is live during the call, and calls may be transcribed to improve the desk. About four minutes max.
When the browser asks for your microphone, allow it - that's your side of the line.
Ask her like you just got in and nothing's working.
Yours would answer exactly like that - about your wifi, your lockbox, your rules.
The demo desk takes a limited number of calls an hour - give it a few minutes and try again.
The house brief
You write the house down once - wifi, the lockbox and its stubborn latch, check-out steps, parking, the hot tub, where to eat. That brief is everything Goldie knows, and she answers from it word for word.
If something isn't in the brief, she says so plainly and takes it for you - she never guesses a door code, a password, or a rule. And money is never hers: payments, refunds, and booking changes always come to you.
And the brief lives: text her a change - a new wifi password, one more house rule - and it updates on the spot, confirmed back to you. Paste in your booking calendar's iCal link and she knows your turnover days too.
Dispatch
No towels, a mess left behind, supplies running out - turnover problems go straight to the person who fixes them, with the guest's name and what they said.
DAYTIME, ALWAYSThe dead hot tub, the tripped breaker, the stuck lock. He gets the real story by text - never a 2 a.m. call for something the morning can fix.
DAYTIME, ALWAYSA true emergency wakes you the second it happens - fire, flood, a break-in, anyone unsafe. Everything else is one clean summary with your coffee.
EMERGENCIES ONLYThe price
Co-hosts typically charge 15–25% of each booking - Airbnb’s own number.Goldie answers the same phone, flat.
She's answering your guests tonight - the brief takes about ten minutes.
Collections & managers
Every property gets its own brief, its own number, and its own morning log - Goldie never mixes houses. Managers run her as night coverage across the portfolio: your brand keeps the owner relationship, the desk absorbs the after-hours. And she doesn’t care where the booking came from - Airbnb, VRBO, or your own book-direct site.
A pilot is just hiring her for two or three doors - month to month, no contract. Listen to the logs for a few weeks, then decide.
Fair questions
No - Goldie is an automated concierge, and she says so plainly if a guest asks. What makes her feel human is that she answers instantly, knows your house cold, and never bluffs what she doesn't know.
You decide, in the brief. The defaults: fire, smoke or gas, flooding, a break-in, anyone unsafe. For real danger she tells guests to call 911 first - then your phone rings no matter the hour.
She says she'll find out, and takes it for you - it lands in your summary. She never invents a code, a rule, or an answer. You can add it to the brief in a minute and she knows it on the next call.
Deliberately, no. Money and bookings stay between you, your guest, and your booking platform. Goldie points guests the right way and hands the conversation to you.
She knows your booking calendar - paste the iCal link from your platform into the brief. When nobody arrives the next day she tells guests it's likely fine and passes the request to you; on a back-to-back turnover she holds the line, politely. She never promises what the calendar contradicts.
She answers in the guest's language - French, Spanish, German, whatever they open with. Door codes, names, and addresses stay exactly as written, only explained.
It sits beside it. Goldie runs her own phone number - the one you put in your listing, check-in message, and house manual. Give guests a line that actually answers, and that's the one they use.